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Warranty & Returns

Warranty and Consumer's claim for a product that does not meet the terms of the contract

The goods offered in the online store are subject to a manufacturer's warranty, if the manufacturer offers one.

The warranty period and other terms are indicated in the product description or in the warranty documents attached to the product.

The guarantee does not affect the rights granted to the Consumer by regulatory enactments.

Right of withdrawal

The return of the product, in the case of the right of refusal, is possible within 14 days from the day of purchase (receipt) of the product.

To exercise the right of withdrawal:

Please inform SIA Tera of the decision to withdraw from the purchase contract by phone at 22111444 or by e-mail at sales@tera.lv

Fill in the form for exercising the right of withdrawal.

Send the completed form electronically to sales@tera.lv or by post to SIA Tera's legal address: Ogre, Mālkalnes prospekts 5-18, LV-5003.

Deliver the product and proof of purchase to SIA Tera, Ogre, Mālkalnes prospekts 5-18, LV-5003. (shipping costs will have to be covered by you).

Refunds will be made after product quality inspection.

Important! the product must be in the original (undamaged) packaging and complete set!

Clause 22 of the Regulations No. 255 of the Cabinet of Ministers of May 20, 2014 "Regulations on distance contracts" states that the consumer cannot exercise the right of withdrawal if:

The price of the product or service depends on the fluctuations of the financial market, which cannot be controlled by the seller or service provider and which may occur during the right of withdrawal;

The product is made according to the consumer's instructions or if the product is clearly personalized;

The product is perishable or soon to expire;

The consumer has opened the package for a product that cannot be returned due to health and hygiene reasons (for products such as an electric toothbrush, epilator, electric shaver, beard/hair trimmer, electric hair clipper, hair straighteners, underwear, socks and tights, perfumes, in-ear audio headphones and other goods of a similar nature,)

Due to its characteristics, the product is irreversibly mixed with other things after delivery;

The consumer has opened the audio recording or video recording or computer program package.

Download the opt-out form.

Delivery conditions

Tera.Lv Details

Tera Ltd
LV40002077617
Ogre, Mālkalnes prospekts 5-18, LV-5001
Luminor Banka, RIKOLV2X
Account: LV51RIKO0002013043000