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Goods delivery
Issuance of goods in the store
If you have selected the item to be collected in store, the item will be delivered within 1-3 business days, unless a different delivery time is specified for the selected item.
In order to receive the order, you must mention the order number.
If another person will receive your order, please notify the store by phone or email.
If the buyer is a legal entity, a power of attorney must be provided.
Delivery of goods to delivery points
If you have selected products to be delivered to an Omniva or DPD collection point,
they will be delivered within 1-3 working days, unless a different delivery time is specified for the selected product.
Omniva parcel
| Size | LV-LV | LV-LT | LV-EE |
| S | 2,00 EUR | 5,99 EUR | 5,99 EUR |
| M | 2,00 EUR | 6,99 EUR | 6,99 EUR |
| L | 2,00 EUR | 7,99 EUR | 7,99 EUR |
DPD parcel
| Size | LV-LV | LV-LT | LV-EE |
| S | 1,50 EUR | 5,00 EUR | 5,00 EUR |
| M | 1,50 EUR | 6,00 EUR | 6,00 EUR |
| L | 1,50 EUR | 7,00 EUR | 7,00 EUR |
Important! Order delivery to the Omniva parcel box is possible only if the goods do not exceed the specified shipment dimensions (39 x 38 x 64) and weight (up to 30 kg).
The delivery of the order to the DPD package can be ordered if the goods do not exceed the specified package dimensions (61 x 44 x 37 cm) and weight (up to 20 kg).
Home delivery of goods
Delivery by Tera courier is possible in the territory of Ogre, Ikšķile, Salaspils and Riga,
Delivery is provided on working days from 10:00 to 16:00.
delivery costs - 3.63 EUR
*for orders over 100 EUR - free delivery.
Important!!! shipping costs may vary depending on the weight of the item!!!
Delivery of goods by Venipak, Omniva or DPD courier in the rest of Latvia from 6.50 EUR
Exact shipping costs will be sent on the invoice.
Important!!! shipping costs may vary depending on the weight of the item!!!
Pick-up / drop-off service
1. If the total weight of the parcel is up to 30 kg, the courier will unload it and bring it to the first safe place in the room (through the door of the apartment, house or garage, but will not carry the parcel through the rooms or yard)
2. If at least one of the packages in the package weighs more than 30 kg (e.g., large household appliances, furniture, etc.), the courier will only help you unload the package from the car, but will not help you take it to the desired location.
3. Stacking service is not provided if the total weight of the order exceeds 50 kg.
Important! If the ordered product is bulky, as well as if the goods are placed on a pallet, despite their weight up to 30 kg, the goods will not be taken away
Other delivery conditions
The online store www.tera.lv offers goods delivery service throughout the territory of Latvia and the rest of the European Union. For deliveries outside the territory of Latvia, please contact one of the customer service employees.
If you have not found answers to your questions, please contact us by calling (+371) 22111444 or (+371) 22500002, or by writing to: sales@tera.lv and we will be happy to answer you.
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